DELIVERY/RETURNS

Deliveries

We have a 1 day Free Picking/Packing Handling time.

Shipping Within Australia

Free Shipping:

We offer Free Shipping across Australia.

However, please allow 6-14 business days.

Standard Shipping –  $13
which takes 4-5 days delivery.

Express Shipping – $19.95 

Please allow 1-3 business days for Delivery.

Worldwide Shipping

We will obtain a Quote from our Carrier before shipping.
 
Our Carriers include Australia Post and Aramex,  (depending on your shipping address location). 
 

Returns & Refunds Policy

We have a 100% Customer Satisfaction Guarantee.

The customer can return a product (within 10 days of receiving it) if the product is damaged or faulty but not from a ‘change of mind’. 

The customer pays for return shipping of the product.

The customer is entitled to a full refund, or an exchange (no questions asked).

If a refund is requested it will be credited to the bank account of the customer by transfer. Requests should be emailed to: info@elevata.com.au

Please don’t hesitate to contact us first so we can fix the issue immediately.